General Inquiries

What makes Onehitter special?

Onehitter stands for authenticity, experience, and a clear concept. For many years, we have been pursuing our own path, focusing on high-quality, well-designed products that combine functionality and design.

Who is Onehitter suitable for?

Our products are aimed at both beginners and experienced users who value quality, style, and a conscious approach.

How do you choose your products?

We rely on personal experience, high quality standards and a good sense for functionality and design. Only products that truly convince us make it into our range.

What do I do if I have questions or problems?

Our support is always there for you. If you have any questions or need assistance, simply contact us – we'll take care of your request quickly and easily.

Order

What payment methods do you offer?

We accept various secure payment methods, including credit card, PayPal, and other common payment options.

How do your returns work?

You can return unused items within the statutory period. You can find more detailed information on returns and exchanges in our return policy.

Do I need an account to order?

No, you can also place an order as a guest. But there are some advantages if you have an account with us:

Faster checkout process

You can easily view your order status and order history

You will receive updates on our new releases and special offers.

Can I change or cancel my order?

If your order has not yet shipped, you can change or cancel it. Please contact us as soon as possible to make an adjustment.

Shipment

How much does shipping cost?

Germany: Shipping costs a flat rate of €5.90. For orders over €75, we ship your order completely free of charge.

Europe: Shipping costs a flat rate of €15.00. For orders over €120, we ship your order completely free of charge.

How long does shipping take?

We know how important fast and secure deliveries are. That's why your order is carefully packaged and shipped insured. Delivery time is usually 1-3 business days for orders within Germany.

Do you also ship internationally?

We ship to Germany and the European Union.

Which company does shipping?

We ship with DHL/UPS.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with a tracking number that you can use to track your package online at any time.

Do you have any further questions?

Our bestsellers

  • GRAV / BUBBLER / WOBBLE BUBBLER / Klar - ONEHITTER

    GRAV / BUBBLER / WOBBLE BUBBLER / Sure

    GRAV / BUBBLER / WOBBLE BUBBLER / Sure

    €99,00
    €0,00 €99,00
  • Ein glattes, weißes, tropfenförmiges Keramikobjekt mit einer kreisförmigen Vertiefung und einem schwarzen geometrischen Symbol, freigestellt auf weißem Hintergrund.

    MACUSI / HAND PIPE / GOTA / Sand

    MACUSI / HAND PIPE / GOTA / Sand

    €45,00
    €0,00 €45,00
  • Ein minimalistischer, lavendelfarbener Glas-Bubbler mit einer breiten Basis und einem kurzen, geraden Mundstück vor weißem Hintergrund.

    MJ ARSENAL / Hand Pipe / GROTTA / Lavender

    MJ ARSENAL / Hand Pipe / GROTTA / Lavender

    €30,00
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  • THE DART / PRO / Silber - ONEHITTER

    THE DART / PRO / Silver

    THE DART / PRO / Silver

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